Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Valley Village respects your privacy. This policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple and straightforward, just like our service.

Information We Collect

When you contact us, we collect the details you share: your name, phone number, email address, property address, and a description of your water damage issue. If you request a quote or schedule service, we may also collect insurance information and access details for your property.

Like most websites, we automatically collect basic technical data when you browse. This includes your IP address, browser type, device type, pages you visit, and the time of your visit. We use this to keep our site running smoothly and to understand how people find us.

How We Use Information

We use your contact details to respond to your inquiry, schedule your service, and keep you updated on the job. If you hire us, we use your property and insurance information to complete the restoration work and process any claims.

We also use technical data to improve our website, make our services easier to find, and ensure our marketing reaches the right people. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and track how you use our site. Cookies help us load pages faster and show you relevant information on return visits.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well, but you can still call us at (833) 321-7153 for help.

Analytics and Third-Party Tools

We use analytics tools like Google Analytics to see how visitors move through our site. These tools collect anonymous data such as page views and time on site. They do not identify you personally.

We may also use third-party services for advertising, scheduling, or customer reviews. These providers have their own privacy policies, and we encourage you to review them if you interact with their features.

Data Sharing and Disclosure

We share your information only when needed to run our business or comply with the law. This includes sharing with our technicians, insurance partners, and software providers who help us manage appointments and payments.

If we are required by law to release information, such as in response to a court order or legal claim, we will do so. We never rent or sell your personal data to marketers.

Data Retention

We keep your personal information only as long as necessary to provide our services and meet legal requirements. For most customers, we retain contact and job details for up to seven years after your last service.

When your information is no longer needed, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required to keep it by law.

Data Security

We protect your information with reasonable administrative, technical, and physical safeguards. This includes secure servers, encrypted connections, and limiting access to only those who need it to do their jobs.

No method of transmission over the internet is 100% secure, but we work hard to keep your data safe. If you have concerns, please call us at (833) 321-7153.

User Rights

You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing emails at any time by using the unsubscribe link.

California residents have additional rights under the CCPA, including the right to know what data we collect and to request its deletion. To exercise any of these rights, contact us using the details below.

Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page occasionally. Your continued use of our website or services after changes means you accept the updated policy.

Privacy Contact